/* ============================================================
   SOLUTION HELP DESK — Tema idêntico ao Solution Cobrança
   ============================================================ */
:root {
  --sb-bg: #1B2A4A;
  --sb-hover: rgba(255,255,255,0.07);
  --sb-active: #2563B8;
  --sb-text: rgba(255,255,255,0.55);
  --sb-text-active: #fff;
  --sb-section: rgba(255,255,255,0.3);
  --page: #F0F2F5;
  --bg-card: #FFFFFF;
  --bg-sidebar: #F8FAFC;
  --border: #E2E8F0;
  --border-lt: #EEF2F7;
  --text: #1E293B;
  --text-md: #475569;
  --text-sm: #94A3B8;
  --text-xs: #CBD5E1;
  --blue: #2563B8;
  --blue-light: #EFF6FF;
  --blue-mid: #BFDBFE;
  --blue-dark: #1D4ED8;
  --verde: #16A34A;
  --verde-bg: #F0FDF4;
  --verde-mid: #BBF7D0;
  --amarelo: #D97706;
  --amarelo-bg: #FFFBEB;
  --amarelo-mid: #FDE68A;
  --cinza: #64748B;
  --cinza-bg: #F1F5F9;
  --vermelho: #DC2626;
  --vermelho-bg: #FEF2F2;
  --vermelho-mid: #FECACA;
  --radius: 10px;
  --radius-sm: 6px;
  --shadow: 0 1px 3px rgba(0,0,0,0.06);
}

* { box-sizing: border-box; margin: 0; padding: 0; }
body {
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  background: var(--page);
  color: var(--text);
  font-size: 14px;
  height: 100vh;
  overflow: hidden;
}

/* ---- LOGIN ---- */
.tela-login {
  display:flex; align-items:center; justify-content:center; height:100vh;
  background: #0A1628;
  background-image: radial-gradient(ellipse at 60% 40%, #1a3a7a 0%, #0A1628 65%);
  background-attachment: fixed;
}
.login-card {
  background: #fff;
  border-radius: 20px;
  padding: 40px 36px 32px;
  width: 400px;
  box-shadow: 0 24px 60px rgba(0,0,0,0.35);
}
.login-brand { text-align:center; margin-bottom:28px; }
.login-brand-icon {
  width: 64px; height: 64px;
  background: #2563B8;
  border-radius: 16px;
  display: flex; align-items:center; justify-content:center;
  color: #fff; font-size: 32px;
  margin: 0 auto 14px;
}
.login-brand-nome {
  font-size: 22px; font-weight: 700; color: #1E293B; letter-spacing: -0.3px;
}
.login-brand-nome span { color: #2563B8; }
.login-brand-sub { font-size: 13px; color: #94A3B8; margin-top: 4px; }
.login-campo { margin-bottom: 14px; }
.login-campo label {
  font-size: 12px; font-weight: 600; color: #475569;
  text-transform: uppercase; letter-spacing: 0.4px;
  display: block; margin-bottom: 6px;
}
.login-input-wrap {
  position: relative; display:flex; align-items:center;
}
.login-input-wrap i {
  position:absolute; left:14px; font-size:17px; color:#94A3B8; pointer-events:none;
}
.login-input-wrap input {
  width:100%; padding: 12px 14px 12px 42px;
  border-radius: 10px;
  border: 1.5px solid #E2E8F0;
  background: #F1F5F9;
  font-size: 14px; color: #1E293B;
  outline: none;
  transition: all 0.15s;
  font-family: inherit;
}
.login-input-wrap input:focus {
  border-color: #2563B8;
  background: #fff;
  box-shadow: 0 0 0 3px rgba(37,99,184,0.1);
}
.login-btn {
  width: 100%; padding: 13px;
  background: #2563B8; color: #fff;
  border: none; border-radius: 10px;
  font-size: 15px; font-weight: 700;
  cursor: pointer; margin-top: 8px;
  transition: background 0.15s;
  letter-spacing: 0.2px;
}
.login-btn:hover { background: #1D4ED8; }
.login-erro { color: #DC2626; font-size: 13px; margin-bottom:8px; min-height:18px; text-align:center; }
.login-footer { text-align:center; font-size:12px; color:#CBD5E1; margin-top:20px; }
.hidden { display:none !important; }

/* ---- LAYOUT ---- */
.app { display:flex; height:100vh; overflow:hidden; }

/* ---- SIDEBAR ---- */
.nav-lateral { width:230px; min-width:230px; background:var(--sb-bg); display:flex; flex-direction:column; }
.nav-brand { padding:20px 18px 16px; border-bottom:1px solid rgba(255,255,255,0.06); }
.nav-brand-icon { width:36px; height:36px; background:var(--blue); border-radius:8px; display:flex; align-items:center; justify-content:center; color:#fff; font-size:18px; flex-shrink:0; }
.nav-brand-txt { display:flex; flex-direction:column; line-height:1.2; }
.nav-brand-nome { font-size:15px; font-weight:700; color:#fff; }
.nav-brand-sub { font-size:9px; font-weight:600; color:rgba(255,255,255,0.38); text-transform:uppercase; letter-spacing:1.2px; margin-top:2px; }
.nav-brand { display:flex; align-items:center; gap:10px; padding:20px 18px 16px; border-bottom:1px solid rgba(255,255,255,0.06); }
.nav-divider { height:1px; background:rgba(255,255,255,0.07); margin:5px 0; }
.nav-spacer { flex:1; }
.nav-section-label { font-size:9px; font-weight:600; color:var(--sb-section); text-transform:uppercase; letter-spacing:1.4px; padding:12px 18px 4px; }
.nav-items { display:flex; flex-direction:column; gap:1px; padding:2px 10px; }
.nav-item { display:flex; align-items:center; gap:9px; padding:8px 10px; border-radius:7px; background:transparent; border:none; cursor:pointer; color:var(--sb-text); font-size:13px; font-family:inherit; text-align:left; position:relative; transition:all 0.12s; width:100%; }
.nav-item i { font-size:17px; flex-shrink:0; }
.nav-label { font-size:13px; flex:1; }
.nav-item:hover { background:var(--sb-hover); color:rgba(255,255,255,0.88); }
.nav-item.active { background:var(--sb-active); color:var(--sb-text-active); font-weight:500; }
.nav-badge { background:#EF9F27; color:#fff; font-size:9px; font-weight:600; padding:1px 6px; border-radius:10px; display:none; min-width:18px; text-align:center; }
.nav-badge.visivel { display:inline-block; }
.nav-user { display:flex; align-items:center; gap:9px; padding:12px 16px; background:rgba(0,0,0,0.15); }
.nav-avatar { width:32px; height:32px; border-radius:50%; background:var(--blue); color:#fff; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:600; flex-shrink:0; }
.nav-user-info { flex:1; min-width:0; }
.nav-user-nome { font-size:12px; font-weight:500; color:rgba(255,255,255,0.85); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.nav-user-cargo { font-size:10px; color:rgba(255,255,255,0.35); text-transform:capitalize; }
.nav-logout-btn { background:none; border:none; cursor:pointer; color:rgba(255,255,255,0.3); font-size:16px; padding:4px; border-radius:5px; display:flex; align-items:center; transition:all 0.12s; }
.nav-logout-btn:hover { color:rgba(255,255,255,0.85); background:rgba(255,255,255,0.08); }

/* ---- TOPBAR / PAGE HEADER ---- */
.topbar { height:auto; background:transparent; border-bottom:none; display:flex; align-items:flex-end; padding:14px 24px 14px; gap:12px; flex-shrink:0; }
.topbar-titulo { font-size:22px; font-weight:700; color:var(--text); display:flex; align-items:center; gap:8px; flex:1; }
.topbar-titulo i { color:var(--blue); font-size:20px; }
.topbar-spacer { flex:1; }
.topbar-badge { font-size:11px; background:var(--blue-light); color:var(--blue); padding:4px 10px; border-radius:20px; border:1px solid var(--blue-mid); font-weight:500; }
.breadcrumb { padding:14px 24px 2px; font-size:12px; color:var(--text-sm); display:flex; align-items:center; gap:5px; }
.breadcrumb i { font-size:11px; }
.breadcrumb span { color:var(--blue); font-weight:500; }
.ph-sub { font-size:13px; color:var(--text-sm); padding:0 24px 12px; }
.ph-btn { font-size:12px; padding:6px 12px; border-radius:var(--radius-sm); border:1px solid var(--border); background:var(--bg-card); color:var(--text-md); cursor:pointer; display:flex; align-items:center; gap:5px; transition:all 0.12s; }
.ph-btn:hover { background:var(--blue-light); border-color:var(--blue-mid); color:var(--blue); }

/* ---- PÁGINAS ---- */
.pagina { display:flex; flex:1; overflow:hidden; flex-direction:column; background:var(--page); }
.pagina.hidden { display:none; }
.pagina-inner { flex:1; padding:0 24px 24px; overflow-y:auto; }
.pagina-titulo { display:flex; align-items:center; justify-content:space-between; margin-bottom:16px; }
.pagina-titulo h2 { font-size:18px; font-weight:700; color:var(--text); display:flex; align-items:center; gap:8px; }
.pagina-titulo h2 i { color:var(--blue); }

/* ---- LISTA DE CHATS ---- */
.lista-chats { width:268px; min-width:268px; background:var(--bg-card); border-right:1px solid var(--border); display:flex; flex-direction:column; }
.lista-header { padding:13px 14px 9px; display:flex; align-items:center; justify-content:space-between; border-bottom:1px solid var(--border); }
.lista-titulo { font-size:13px; font-weight:600; color:var(--text); }
.badge-total { background:var(--blue); color:#fff; font-size:10px; padding:2px 8px; border-radius:20px; }
.filtros-tab { display:flex; gap:4px; padding:8px 10px; border-bottom:1px solid var(--border-lt); }
.tab { font-size:11px; padding:4px 10px; border-radius:20px; border:1px solid var(--border); background:transparent; cursor:pointer; color:var(--text-md); transition:all 0.12s; }
.tab.ativo { background:var(--blue-light); color:var(--blue); border-color:var(--blue-mid); font-weight:500; }
.lista-contatos { flex:1; overflow-y:auto; }
.carregando { padding:24px; text-align:center; color:var(--text-xs); display:flex; align-items:center; justify-content:center; gap:8px; }
.item-contato { display:flex; align-items:center; gap:9px; padding:10px 12px; cursor:pointer; border-bottom:1px solid var(--border-lt); transition:background 0.1s; border-left:3px solid transparent; }
.item-contato:hover { background:#F8FAFC; }
.item-contato.ativo { background:var(--blue-light); border-left-color:var(--blue); }
.item-contato.ativo .ic-nome { color:var(--blue); font-weight:500; }
.ic-avatar { width:36px; height:36px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:12px; font-weight:700; flex-shrink:0; }
.av-verde { background:var(--blue-light); color:var(--blue); }
.av-azul { background:#F0FDF4; color:#16A34A; }
.av-laranja { background:#FFF7ED; color:#C2410C; }
.av-cinza { background:#FDF4FF; color:#9333EA; }
.ic-info { flex:1; min-width:0; }
.ic-nome { font-size:12px; font-weight:500; color:var(--text); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.ic-preview { font-size:10px; color:var(--text-sm); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; margin-top:2px; }
.ic-meta { display:flex; flex-direction:column; align-items:flex-end; gap:4px; }
.ic-tempo { font-size:10px; color:var(--text-xs); }
.ic-dot { width:7px; height:7px; border-radius:50%; }
.dot-aguardando { background:var(--amarelo); }
.dot-em_atendimento { background:var(--verde); }
.dot-finalizado { background:#CBD5E1; }
.ic-badge { background:var(--blue); color:#fff; font-size:9px; padding:1px 5px; border-radius:10px; }

/* ---- CHAT ---- */
.chat-area { flex:1; display:flex; flex-direction:column; background:var(--bg-card); }
.chat-vazio { flex:1; display:flex; flex-direction:column; align-items:center; justify-content:center; gap:12px; color:var(--text-xs); }
.chat-vazio i { font-size:46px; color:var(--blue-mid); }
#chat-ativo { flex:1; display:flex; flex-direction:column; }
.chat-cabecalho { padding:12px 16px; border-bottom:1px solid var(--border); display:flex; align-items:center; gap:10px; background:var(--bg-card); }
.cabecalho-avatar { width:36px; height:36px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:12px; font-weight:700; flex-shrink:0; }
.cabecalho-info { flex:1; }
.cabecalho-nome { font-size:13px; font-weight:600; color:var(--text); }
.cabecalho-sub { font-size:11px; color:var(--text-sm); margin-top:1px; }
.cabecalho-acoes { display:flex; gap:6px; }
.btn-atender { font-size:11px; padding:6px 13px; border-radius:var(--radius-sm); border:none; background:var(--blue); color:#fff; cursor:pointer; font-weight:600; display:flex; align-items:center; gap:4px; }
.btn-atender:hover { background:var(--blue-dark); }
.btn-transferir { font-size:11px; padding:6px 13px; border-radius:var(--radius-sm); border:1px solid var(--border); background:var(--bg-card); color:var(--text-md); cursor:pointer; display:flex; align-items:center; gap:4px; }
.btn-transferir:hover { background:#F8FAFC; border-color:#94A3B8; }
.btn-finalizar { font-size:11px; padding:6px 13px; border-radius:var(--radius-sm); border:none; background:var(--amarelo-bg); color:var(--amarelo); cursor:pointer; font-weight:600; display:flex; align-items:center; gap:4px; }
.btn-finalizar:hover { background:var(--amarelo-mid); }
.chat-mensagens { flex:1; overflow-y:auto; padding:14px; background:var(--page); display:flex; flex-direction:column; gap:8px; }
.msg-wrapper { display:flex; flex-direction:column; max-width:68%; }
.msg-wrapper.entrada { align-self:flex-start; }
.msg-wrapper.saida { align-self:flex-end; }
.msg-bubble { padding:8px 12px; border-radius:10px; font-size:12px; line-height:1.5; }
.msg-wrapper.entrada .msg-bubble { background:var(--bg-card); color:var(--text); border:1px solid var(--border-lt); border-bottom-left-radius:2px; }
.msg-wrapper.saida .msg-bubble { background:var(--blue); color:#fff; border-bottom-right-radius:2px; }
.msg-tempo { font-size:10px; color:var(--text-xs); margin-top:2px; }
.msg-wrapper.saida .msg-tempo { text-align:right; }
.msg-sistema { align-self:center; background:var(--blue-light); border:1px solid var(--blue-mid); border-radius:20px; padding:3px 13px; font-size:10px; color:var(--blue); font-weight:500; }
.chat-rodape { padding:10px 13px; border-top:1px solid var(--border); display:flex; align-items:flex-end; gap:7px; background:var(--bg-card); }
.chat-rodape textarea { flex:1; padding:8px 14px; border-radius:20px; border:1px solid var(--border); background:var(--page); font-size:12px; color:var(--text); outline:none; resize:none; max-height:120px; line-height:1.5; font-family:inherit; }
.chat-rodape textarea:focus { border-color:var(--blue); background:#fff; }
.btn-enviar { width:34px; height:34px; border-radius:50%; background:var(--blue); border:none; cursor:pointer; display:flex; align-items:center; justify-content:center; color:#fff; font-size:14px; flex-shrink:0; }
.btn-enviar:hover { background:var(--blue-dark); }
.btn-icon { width:32px; height:32px; border-radius:50%; background:transparent; border:none; cursor:pointer; color:var(--text-xs); font-size:17px; display:flex; align-items:center; justify-content:center; }
.btn-icon:hover { background:var(--page); color:var(--text-sm); }

/* ---- PAINEL TICKET ---- */
.painel-ticket { width:235px; min-width:235px; background:var(--bg-sidebar); border-left:1px solid var(--border); display:flex; flex-direction:column; overflow-y:auto; }
.painel-header { padding:12px 14px; border-bottom:1px solid var(--border); font-size:12px; font-weight:600; color:var(--text); display:flex; align-items:center; gap:5px; background:var(--blue-light); position:sticky; top:0; z-index:1; }
.ticket-vazio { flex:1; display:flex; flex-direction:column; align-items:center; justify-content:center; gap:10px; padding:24px; text-align:center; color:var(--text-xs); }
.ticket-vazio i { font-size:34px; color:var(--blue-mid); }
.ticket-vazio p { font-size:12px; line-height:1.5; }
#ticket-info { padding:14px; display:flex; flex-direction:column; gap:11px; }
.ticket-numero { font-size:20px; font-weight:700; color:var(--blue); }
.ticket-secao { display:flex; flex-direction:column; gap:2px; }
.tk-label { font-size:9px; font-weight:600; color:var(--text-xs); text-transform:uppercase; letter-spacing:0.5px; }
.tk-valor { font-size:12px; color:var(--text); }
.tk-valor.fch { color:var(--cinza); }
.tk-multi { font-size:12px; color:var(--text-md); line-height:1.5; white-space:pre-wrap; }
.tk-status { display:inline-flex; align-items:center; gap:4px; padding:3px 9px; border-radius:20px; font-size:10px; font-weight:600; width:fit-content; }
.status-aguardando { background:var(--amarelo-bg); color:var(--amarelo); }
.status-em_atendimento { background:var(--verde-bg); color:var(--verde); }
.status-finalizado { background:var(--cinza-bg); color:var(--cinza); }
.tk-log { display:flex; flex-direction:column; gap:5px; }
.log-item { display:flex; gap:5px; font-size:10px; }
.log-item i { color:var(--blue); font-size:12px; flex-shrink:0; margin-top:1px; }
.log-texto { color:var(--text-md); line-height:1.4; }
.log-hora { font-size:9px; color:var(--text-xs); margin-top:1px; }

/* ---- DASHBOARD ---- */
.dash-cards { display:grid; grid-template-columns:repeat(4,1fr); gap:14px; margin-bottom:20px; }
.dash-card { background:var(--bg-card); border:1px solid var(--border); border-radius:var(--radius); padding:18px; cursor:pointer; transition:all 0.13s; position:relative; overflow:hidden; }
.dash-card:hover { border-color:#94A3B8; }
.clickavel.ativo { border:2px solid var(--blue); background:var(--blue-light); }
.dc-bar { position:absolute; top:0; left:0; right:0; height:4px; border-radius:var(--radius) var(--radius) 0 0; }
.bar-ag { background:var(--amarelo); }
.bar-em { background:var(--verde); }
.bar-fi { background:var(--blue); }
.bar-to { background:var(--vermelho); }
.dc-icon { width:34px; height:34px; border-radius:8px; display:flex; align-items:center; justify-content:center; font-size:17px; margin-bottom:10px; margin-top:3px; }
.ic-ag { background:var(--amarelo-bg); color:var(--amarelo); }
.ic-em { background:var(--verde-bg); color:var(--verde); }
.ic-fi { background:var(--blue-light); color:var(--blue); }
.ic-to { background:var(--vermelho-bg); color:var(--vermelho); }
.dc-num { font-size:28px; font-weight:700; color:var(--text); line-height:1; }
.dc-lbl { font-size:11px; font-weight:600; color:var(--text-md); margin-top:3px; text-transform:uppercase; letter-spacing:0.3px; }
.dc-sub { font-size:11px; color:var(--text-sm); margin-top:6px; display:flex; align-items:center; gap:4px; }
.dc-sub i { font-size:12px; }
.dc-hint { position:absolute; bottom:9px; right:11px; font-size:10px; color:var(--text-xs); display:flex; align-items:center; gap:3px; opacity:0; transition:opacity 0.13s; }
.clickavel:hover .dc-hint { opacity:1; }
.dash-mini-cards { display:grid; grid-template-columns:repeat(3,1fr); gap:12px; }
.dmc { background:var(--bg-card); border:1px solid var(--border); border-radius:var(--radius); padding:14px 16px; }
.dmc-lbl { font-size:10px; font-weight:600; color:var(--text-sm); text-transform:uppercase; letter-spacing:0.5px; margin-bottom:4px; }
.dmc-val { font-size:22px; font-weight:700; color:var(--text); }
.dmc-sub { font-size:11px; color:var(--text-sm); margin-top:2px; }
.dash-lista-hdr { padding:11px 16px; border-bottom:1px solid var(--border); display:flex; align-items:center; justify-content:space-between; background:var(--blue-light); }
.dash-lista-hdr-left { display:flex; align-items:center; gap:8px; font-size:13px; font-weight:600; color:var(--text); }
.dash-ticket-row { display:flex; align-items:center; gap:12px; padding:10px 16px; border-bottom:1px solid var(--border-lt); cursor:pointer; transition:background 0.1s; }
.dash-ticket-row:last-child { border-bottom:none; }
.dash-ticket-row:hover { background:#F8FAFC; }
.dtr-info { flex:1; min-width:0; }
.dtr-nome { font-size:13px; font-weight:500; color:var(--text); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.dtr-sub { font-size:11px; color:var(--text-sm); margin-top:2px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.dtr-datas { display:flex; flex-direction:column; align-items:flex-end; gap:2px; min-width:148px; }
.dtr-data { font-size:11px; color:var(--text-sm); display:flex; align-items:center; gap:4px; white-space:nowrap; }
.dtr-data i { font-size:12px; }
.dtr-data.fechamento { color:var(--cinza); }
.dtr-tempo { font-size:10px; color:var(--text-xs); }

/* ---- TABELA TICKETS ---- */
.tickets-filtros { display:flex; gap:9px; margin-bottom:14px; flex-wrap:wrap; align-items:center; }
.filtro-grupo input, .filtro-grupo select { padding:7px 11px; border-radius:var(--radius-sm); border:1px solid var(--border); background:var(--bg-card); font-size:12px; color:var(--text); outline:none; transition:border-color 0.12s; }
.filtro-grupo input { width:230px; }
.filtro-grupo input:focus, .filtro-grupo select:focus { border-color:var(--blue); }
.tabela-wrapper { background:var(--bg-card); border-radius:var(--radius); border:1px solid var(--border); overflow:auto; }
.tabela-tickets { width:100%; border-collapse:collapse; min-width:900px; }
.tabela-tickets thead { position:sticky; top:0; background:#F8FAFC; z-index:1; }
.tabela-tickets th { padding:9px 13px; text-align:left; font-size:10px; font-weight:600; color:var(--text-sm); text-transform:uppercase; letter-spacing:0.5px; border-bottom:1px solid var(--border); white-space:nowrap; }
.tabela-tickets td { padding:9px 13px; font-size:12px; border-bottom:1px solid var(--border-lt); color:var(--text); vertical-align:middle; }
.tabela-tickets tr:last-child td { border-bottom:none; }
.tabela-tickets tbody tr:hover td { background:#F8FAFC; cursor:pointer; }
.tabela-vazia { text-align:center; padding:32px !important; color:var(--text-xs); }
.td-truncar { max-width:170px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.td-problema { max-width:190px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; color:var(--text-sm); font-size:11px; }
.paginacao { display:flex; justify-content:flex-end; align-items:center; gap:8px; padding:11px 0; font-size:12px; color:var(--text-sm); }
.paginacao button { padding:4px 10px; border:1px solid var(--border); border-radius:var(--radius-sm); background:var(--bg-card); cursor:pointer; font-size:12px; }
.paginacao button:disabled { opacity:0.38; cursor:not-allowed; }
.paginacao button:not(:disabled):hover { background:var(--blue-light); border-color:var(--blue-mid); }

/* ---- STATUS PILLS ---- */
.status-pill { display:inline-flex; align-items:center; gap:4px; padding:3px 9px; border-radius:20px; font-size:10px; font-weight:600; white-space:nowrap; }
.sp-aguardando { background:var(--amarelo-bg); color:var(--amarelo); }
.sp-em_atendimento { background:var(--verde-bg); color:var(--verde); }
.sp-finalizado { background:var(--cinza-bg); color:var(--cinza); }

/* ---- FORMS ---- */
.form-group { display:flex; flex-direction:column; gap:5px; }
.form-group label { font-size:11px; font-weight:600; color:var(--text-md); text-transform:uppercase; letter-spacing:0.3px; }
.form-group input, .form-group select, .form-group textarea { padding:8px 11px; border-radius:var(--radius-sm); border:1px solid var(--border); background:#F8FAFC; font-size:13px; color:var(--text); outline:none; font-family:inherit; transition:border-color 0.12s; }
.form-group input:focus, .form-group select:focus, .form-group textarea:focus { border-color:var(--blue); background:#fff; }
.form-group input[readonly] { background:var(--blue-light); color:var(--text-sm); cursor:default; }
.form-group textarea { resize:vertical; min-height:80px; line-height:1.5; }
.req { color:var(--vermelho); }

/* ---- BOTÕES ---- */
.btn-primary { padding:9px 18px; background:var(--blue); color:#fff; border:none; border-radius:var(--radius-sm); font-size:13px; font-weight:600; cursor:pointer; display:inline-flex; align-items:center; gap:6px; transition:background 0.12s; }
.btn-primary:hover { background:var(--blue-dark); }
.btn-secondary { padding:8px 16px; background:transparent; color:var(--text-md); border:1px solid var(--border); border-radius:var(--radius-sm); font-size:13px; cursor:pointer; transition:all 0.12s; }
.btn-secondary:hover { background:#F8FAFC; border-color:#94A3B8; }
.btn-sm { font-size:11px; padding:4px 10px; background:var(--blue-light); color:var(--blue); border:1px solid var(--blue-mid); border-radius:var(--radius-sm); cursor:pointer; font-weight:500; }
.btn-sm:hover { background:var(--blue-mid); }
.btn-finalizar-confirm { padding:9px 18px; background:var(--blue); color:#fff; border:none; border-radius:var(--radius-sm); font-size:13px; font-weight:600; cursor:pointer; display:inline-flex; align-items:center; gap:6px; }
.btn-finalizar-confirm:hover { background:var(--blue-dark); }

/* ---- MODAIS ---- */
.modal-overlay { position:fixed; inset:0; background:rgba(15,23,42,0.5); display:flex; align-items:center; justify-content:center; z-index:1000; padding:20px; }
.modal { background:var(--bg-card); border-radius:12px; width:480px; max-height:90vh; display:flex; flex-direction:column; border:1px solid var(--border); }
.modal-lg { width:660px; }
.modal-header { padding:16px 20px 14px; border-bottom:1px solid var(--border-lt); display:flex; align-items:center; justify-content:space-between; flex-shrink:0; background:var(--blue-light); border-radius:12px 12px 0 0; }
.modal-header-title { display:flex; align-items:center; gap:10px; }
.modal-header-title span:first-of-type { font-size:14px; font-weight:600; color:var(--text); }
.modal-ticket-num { font-size:11px; color:var(--blue); background:#fff; padding:2px 8px; border-radius:20px; border:1px solid var(--blue-mid); font-weight:600; }
.modal-close { background:none; border:none; cursor:pointer; color:var(--text-sm); font-size:17px; padding:4px; border-radius:5px; display:flex; align-items:center; }
.modal-close:hover { background:var(--border-lt); color:var(--text); }
.modal-body { padding:18px 20px; overflow-y:auto; flex:1; display:flex; flex-direction:column; gap:16px; }
.modal-footer { padding:12px 20px; border-top:1px solid var(--border-lt); display:flex; justify-content:flex-end; gap:10px; flex-shrink:0; background:#F8FAFC; border-radius:0 0 12px 12px; }
.modal-secao { display:flex; flex-direction:column; gap:11px; }
.modal-secao-titulo { font-size:10px; font-weight:600; color:var(--text-sm); text-transform:uppercase; letter-spacing:0.5px; display:flex; align-items:center; gap:6px; padding-bottom:6px; border-bottom:1px solid var(--border-lt); }
.modal-secao-titulo i { font-size:13px; color:var(--blue); }
.modal-grid-2 { display:grid; grid-template-columns:1fr 1fr; gap:11px; }
.modal-erro { color:var(--vermelho); font-size:12px; min-height:16px; }

/* ---- DETALHE TICKET ---- */
.detalhe-grid { display:grid; grid-template-columns:1fr 1fr; gap:11px 20px; }
.detalhe-campo { display:flex; flex-direction:column; gap:3px; }
.detalhe-label { font-size:9px; font-weight:600; color:var(--text-xs); text-transform:uppercase; letter-spacing:0.5px; }
.detalhe-valor { font-size:12px; color:var(--text); }
.detalhe-valor.muted { color:var(--text-sm); }
.detalhe-full { grid-column:1/-1; }
.detalhe-texto { font-size:12px; color:var(--text-md); line-height:1.6; white-space:pre-wrap; background:var(--page); padding:10px 12px; border-radius:var(--radius-sm); border:1px solid var(--border-lt); }
.detalhe-log { display:flex; flex-direction:column; gap:5px; }
.detalhe-log-item { display:flex; gap:8px; font-size:11px; padding:6px 0; border-bottom:1px solid var(--border-lt); }
.detalhe-log-item:last-child { border-bottom:none; }
.detalhe-log-item i { color:var(--blue); font-size:14px; flex-shrink:0; margin-top:1px; }

/* ---- RELATÓRIOS ---- */
.cards-metricas { display:grid; grid-template-columns:repeat(auto-fit,minmax(150px,1fr)); gap:13px; margin-bottom:22px; }
.metrica-card { background:var(--bg-card); border:1px solid var(--border); border-radius:var(--radius); padding:16px; }
.metrica-label { font-size:10px; font-weight:600; color:var(--text-sm); text-transform:uppercase; letter-spacing:0.5px; margin-bottom:5px; }
.metrica-valor { font-size:26px; font-weight:700; }
.mv-laranja { color:var(--amarelo); }
.mv-verde { color:var(--verde); }
.mv-azul { color:var(--blue); }
.mv-cinza { color:var(--cinza); }
.secao-titulo { font-size:11px; font-weight:600; color:var(--text-sm); text-transform:uppercase; letter-spacing:0.6px; margin-bottom:10px; }

/* ---- CONFIG ---- */
.config-secoes { display:flex; flex-direction:column; gap:18px; max-width:680px; }
.config-card { background:var(--bg-card); border:1px solid var(--border); border-radius:var(--radius); padding:20px; }
.config-card h3 { font-size:14px; font-weight:600; margin-bottom:14px; color:var(--text); display:flex; align-items:center; justify-content:space-between; }
.tecnico-linha { display:flex; align-items:center; gap:10px; padding:8px 0; border-bottom:1px solid var(--border-lt); }
.tecnico-linha:last-child { border-bottom:none; }
.sistema-linha { display:flex; align-items:center; justify-content:space-between; padding:8px 0; border-bottom:1px solid var(--border-lt); font-size:12px; }
.sistema-linha:last-child { border-bottom:none; }
.sistema-modulos { font-size:10px; color:var(--text-xs); }

/* ---- AGENDA ---- */
.agenda-barra { display:flex; flex-direction:column; gap:11px; margin-bottom:14px; }
.agenda-busca { position:relative; }
.agenda-busca-icon { position:absolute; left:11px; top:50%; transform:translateY(-50%); color:var(--text-xs); font-size:15px; pointer-events:none; }
.agenda-busca input { width:100%; padding:8px 12px 8px 36px; border-radius:var(--radius-sm); border:1px solid var(--border); background:var(--bg-card); font-size:13px; color:var(--text); outline:none; }
.agenda-busca input:focus { border-color:var(--blue); }
.agenda-filtros { display:flex; align-items:center; gap:10px; flex-wrap:wrap; }
.agenda-filtros select { padding:6px 10px; border-radius:var(--radius-sm); border:1px solid var(--border); background:var(--bg-card); font-size:12px; color:var(--text); outline:none; }
.agenda-origem-filtros { display:flex; gap:5px; }
.origem-btn { font-size:11px; padding:4px 11px; border-radius:20px; border:1px solid var(--border); background:transparent; cursor:pointer; color:var(--text-sm); display:flex; align-items:center; gap:4px; }
.origem-btn.ativo { background:var(--blue-light); color:var(--blue); border-color:var(--blue-mid); font-weight:500; }
.agenda-contador { font-size:11px; color:var(--text-xs); margin-bottom:12px; }
.agenda-grid { display:grid; grid-template-columns:repeat(auto-fill,minmax(210px,1fr)); gap:12px; }
.contato-card { background:var(--bg-card); border:1px solid var(--border); border-radius:var(--radius); padding:14px; cursor:pointer; transition:all 0.13s; display:flex; flex-direction:column; gap:10px; position:relative; }
.contato-card:hover { border-color:#94A3B8; }
.contato-card-top { display:flex; align-items:flex-start; gap:10px; }
.contato-avatar { width:40px; height:40px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:13px; font-weight:700; flex-shrink:0; }
.ca-verde { background:var(--blue-light); color:var(--blue); }
.ca-azul { background:#F0FDF4; color:#16A34A; }
.ca-laranja { background:#FFF7ED; color:#C2410C; }
.ca-roxo { background:#FDF4FF; color:#9333EA; }
.ca-rosa { background:#F0FDF4; color:#0F766E; }
.contato-card-nome { font-size:13px; font-weight:500; color:var(--text); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.contato-card-empresa { font-size:11px; color:var(--text-sm); margin-top:2px; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
.contato-origem-badge { position:absolute; top:10px; right:10px; }
.origem-wpp { width:18px; height:18px; background:var(--verde-bg); color:var(--verde); border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; }
.origem-manual { width:18px; height:18px; background:var(--blue-light); color:var(--blue); border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:11px; }
.contato-card-dados { display:flex; flex-direction:column; gap:4px; }
.contato-dado { display:flex; align-items:center; gap:6px; font-size:11px; color:var(--text-sm); }
.contato-dado i { font-size:12px; color:var(--text-xs); }
.contato-card-footer { display:flex; align-items:center; justify-content:space-between; padding-top:9px; border-top:1px solid var(--border-lt); }
.contato-stats { display:flex; gap:10px; }
.contato-stat { display:flex; align-items:center; gap:3px; font-size:10px; color:var(--text-xs); }
.contato-stat i { font-size:12px; }
.contato-stat-num { font-weight:600; color:var(--text-sm); }
.contato-acoes { display:flex; gap:3px; }
.btn-acao-mini { width:26px; height:26px; border-radius:5px; background:transparent; border:1px solid var(--border); cursor:pointer; display:flex; align-items:center; justify-content:center; color:var(--text-xs); font-size:13px; }
.btn-acao-mini:hover { background:var(--blue-light); color:var(--blue); border-color:var(--blue-mid); }
.agenda-vazia { grid-column:1/-1; display:flex; flex-direction:column; align-items:center; justify-content:center; gap:12px; padding:60px 20px; color:var(--text-xs); text-align:center; }
.agenda-vazia i { font-size:48px; color:var(--blue-mid); }

/* ---- DETALHE CONTATO ---- */
.contato-avatar-modal { width:42px; height:42px; border-radius:50%; display:flex; align-items:center; justify-content:center; font-size:15px; font-weight:700; }
.det-c-secao { margin-bottom:16px; }
.det-c-secao-titulo { font-size:10px; font-weight:600; color:var(--text-sm); text-transform:uppercase; letter-spacing:0.5px; margin-bottom:9px; display:flex; align-items:center; gap:5px; }
.det-c-secao-titulo i { font-size:13px; color:var(--blue); }
.det-c-grid { display:grid; grid-template-columns:1fr 1fr; gap:9px 18px; }
.det-c-campo { display:flex; flex-direction:column; gap:2px; }
.det-c-label { font-size:9px; color:var(--text-xs); text-transform:uppercase; letter-spacing:0.4px; font-weight:600; }
.det-c-valor { font-size:12px; color:var(--text); }
.det-c-full { grid-column:1/-1; }
.det-c-obs { font-size:12px; color:var(--text-md); background:var(--page); padding:10px 12px; border-radius:var(--radius-sm); line-height:1.6; white-space:pre-wrap; border:1px solid var(--border-lt); }
.det-c-tickets { display:flex; flex-direction:column; gap:5px; }
.det-c-ticket-item { display:flex; align-items:center; gap:9px; padding:7px 10px; background:var(--page); border-radius:var(--radius-sm); font-size:11px; cursor:pointer; }
.det-c-ticket-item:hover { background:var(--blue-light); }
.det-c-ticket-num { font-weight:700; color:var(--blue); min-width:46px; }
.det-c-ticket-info { flex:1; color:var(--text-sm); white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }

/* ---- SISTEMAS E MÓDULOS ---- */
.sistema-bloco { border:1px solid var(--border); border-radius:var(--radius); overflow:hidden; margin-bottom:12px; }
.sistema-bloco:last-child { margin-bottom:0; }
.sistema-cabecalho { display:flex; align-items:center; gap:10px; padding:11px 14px; background:#F8FAFC; border-bottom:1px solid var(--border-lt); }
.sistema-cabecalho-icon { width:30px; height:30px; background:var(--blue-light); border-radius:6px; display:flex; align-items:center; justify-content:center; color:var(--blue); font-size:15px; flex-shrink:0; }
.sistema-nome { font-size:13px; font-weight:600; color:var(--text); flex:1; }
.sistema-acoes { display:flex; gap:5px; }
.sistema-inativo { opacity:0.5; }
.sistema-inativo .sistema-nome { text-decoration:line-through; }
.btn-icon-sm { width:26px; height:26px; border-radius:5px; background:transparent; border:1px solid var(--border); cursor:pointer; display:flex; align-items:center; justify-content:center; color:var(--text-xs); font-size:13px; transition:all 0.12s; }
.btn-icon-sm:hover { background:var(--blue-light); color:var(--blue); border-color:var(--blue-mid); }
.btn-icon-sm.danger:hover { background:var(--vermelho-bg); color:var(--vermelho); border-color:var(--vermelho); }
.modulos-lista { padding:8px 12px; display:flex; flex-direction:column; gap:4px; background:var(--bg-card); }
.modulo-item { display:flex; align-items:center; gap:8px; padding:6px 8px; border-radius:var(--radius-sm); }
.modulo-item:hover { background:#F8FAFC; }
.modulo-dot { width:6px; height:6px; border-radius:50%; background:var(--blue-mid); flex-shrink:0; }
.modulo-nome { font-size:12px; color:var(--text-md); flex:1; }
.modulo-inativo .modulo-nome { text-decoration:line-through; color:var(--text-xs); }
.modulo-acoes { display:flex; gap:3px; opacity:0; transition:opacity 0.12s; }
.modulo-item:hover .modulo-acoes { opacity:1; }
.btn-icon-xs { width:22px; height:22px; border-radius:4px; background:transparent; border:none; cursor:pointer; display:flex; align-items:center; justify-content:center; color:var(--text-xs); font-size:12px; }
.btn-icon-xs:hover { background:var(--blue-light); color:var(--blue); }
.btn-icon-xs.danger:hover { background:var(--vermelho-bg); color:var(--vermelho); }
.modulos-add { display:flex; align-items:center; gap:6px; padding:5px 8px; cursor:pointer; color:var(--blue); font-size:12px; border-radius:var(--radius-sm); margin-top:2px; font-weight:500; }
.modulos-add:hover { background:var(--blue-light); }
.modulos-add i { font-size:14px; }
.sistemas-vazio { padding:20px; text-align:center; color:var(--text-xs); font-size:13px; }

/* ---- TOAST ---- */
.toast { position:fixed; bottom:22px; right:22px; background:var(--text); color:#fff; padding:10px 18px; border-radius:var(--radius-sm); font-size:12px; z-index:9999; transform:translateY(60px); opacity:0; transition:all 0.22s; pointer-events:none; display:flex; align-items:center; gap:7px; }
.toast.show { transform:translateY(0); opacity:1; }
.toast.success { background:var(--verde); }
.toast.error { background:var(--vermelho); }

/* ---- SCROLLBAR ---- */
::-webkit-scrollbar { width:4px; height:4px; }
::-webkit-scrollbar-track { background:transparent; }
::-webkit-scrollbar-thumb { background:#CBD5E1; border-radius:10px; }

/* ---- ANIMAÇÕES ---- */
@keyframes girar { to { transform:rotate(360deg); } }
.girando { animation:girar 1s linear infinite; display:inline-block; }

/* ---- MISC ---- */
.filtros-linha { display:flex; gap:9px; }
.filtros-linha select { padding:6px 10px; border-radius:var(--radius-sm); border:1px solid var(--border); background:var(--bg-card); font-size:12px; color:var(--text); }